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Shipping & returns


These General Conditions of Sale (hereinafter the General Conditions) have as their object the purchase of products discipline, carried out remotely, via computer network, by site.

Acceptance of general conditions of sale
All products purchases made through the Site by users who have access to it, are governed by these General Conditions and by the Consumer Code (Legislative Decree. No. 206/2005), Section II Distance contracts (Arts. 50-67 ) and the rules on electronic commerce (Legislative Decree no. 70/2003).
With the conclusion of the Purchase Contract, the second procedure, the customer accepts and agrees to comply with these Terms and Conditions.
The customer therefore is invited to read carefully before making any purchase transaction, the General Conditions and, once the purchase procedure provided by the Site, in print or otherwise store, according to the preferred modes.
SAIL may modify, at any time and without notice, the contents of the General Conditions, the Purchase Contracts will apply the General Conditions published on the Site at the time of the order of purchase by the customer.

PRODUCTS is a web site which sells products, events, tours and activities.
All offered products are described in detail in the website home page, within their respective sections, broken down by category of product.
The visual representation of Products on the Site, where available, corresponds to the image of the products themselves and normally photographic has the sole purpose of presenting them for sale, without any guarantee or commitment by SAIL, about the exact correspondence of the image depicted on the Site with the actual Product; and this, in particular with regard to its actual size and / or color aspects of the products and / or packages.
In case of difference between the image and the written product, always prevail the description of the product.

Purchase process
The customer can buy the products in the SAIL electronic catalog, illustrated in detail in the website home page within the respective sections by product category, as described in the relevant information sheets contained in the Site, respecting access technical procedures outlined therein.
The publication of products displayed on the Site constitutes an invitation to the customer to make a purchase contract proposal. The order placed by the Customer has the value of the proposed contract and implies the full knowledge and full acceptance of these General Terms
The occurred correct reception of the customer's proposal is confirmed by SAIL with an automatic response sent to the email address supplied by the customer and only confirms the correct reception of the proposal within the information systems. This confirmation message will indicate an "Order Number" to be used in any subsequent communication with SAIL resurface The message, in addition to the information required by law, all data entered by the customer who agrees to verify the correctness and communicate any corrections . Possible worsening of certain expenses from data errors not reported promptly, will be borne exclusively by the customer.
Each order can be viewed by you on the Site, in your personal area, immediately after sending the order itself and can be canceled until they will not be sent to the warehouse to prepare.
You may experience occasional non-availability of the products offered, in this case, if the products chosen by the customer are not, in whole or in part available, the order will be sent with the products available after sending notification to the customer about the products not available.
Payments by Credit Card and PayPal only require authorization (See Mode 'Payment)
Each purchase contract signed between SAIL and the Customer shall be concluded with acceptance of the order by SAIL
SAIL has the right to accept or not, at its discretion, the order sent by the customer, without the latter can make claims or rights whatsoever, in any capacity, including compensation, in case of rejection of the order.
In particular, SAIL reserves the right not to accept bids and cancel orders that do not give sufficient guarantees of solvency or if - even following comparison with the circuit that handles the payments by credit cards - the resulting anomalies in transactions and means of payment used by the customer.


The order confirmation is given to the customer when the products are delivered to the carrier responsible for shipping with its issuance of the bill.


Product prices
All Product prices are clearly indicated on the website. The delivery costs are properly highlighted in the order. The cost of each shipment, the amount of which will vary depending on the mode of delivery and payment as well as the destination and the total amount of the order.


Terms and delivery costs
SAIL delivery in all countries listed on the site and the delivery will take place without an appointment.
SAIL will issue an invoice for the purchased products, in times when the products are delivered to the carrier for shipment, sending it with the delivery itself or by e-mail to the customer. For the issuance of the invoice authentic information provided by the customer. No change data will be possible after the issuance of the invoice.
No liability, for any reason, may be charged by the Customer to SAIL in the event of delay in the order or delivery of the Products of the Purchase Contracts.
The products ordered will be sent to the mailing address specified by the customer.
Deliveries are made from Monday to Friday, during normal business hours, excluding public holidays. The delivery is considered completed when the product will be made available at the customer specified in the order form. In case of non-delivery for the absence of the recipient at the specified address, the courier will send an email alert and will attempt delivery the next day.
If these are not executing the delivery the next day for the absence of the recipient, the Customer Service will attempt to contact the customer to schedule a new delivery. In the event that a Customer Service fails to contact the customer for the next 10 days or in case of further impossibility of delivery to the addressee is absent, the products covered by the order will be returned to SAIL
Upon delivery of the Products by the courier hired by SAIL, the customer must carefully check:
1. a) That the anti-tamper labeling is intact and the packaging is not damaged or otherwise altered
2. b) That the number of parts is the same as indicated in the transport document.
Any damage to the label anti-tamper, to packaging and products, or the mismatch in the number of parts / items or information must be immediately reported by the customer, who may contact SAIL through Customer Service by specifying the order for which you They have experienced such inconveniences.
Force majeure, unavailability of means of transportation, as well as unpredictable or inevitable events that cause a delay in delivery or make it difficult or impossible deliveries or cause a significant increase in the cost of delivery paid by SAIL, will entitle the same to split, postpone or cancel, in whole or in part, the expected delivery or to terminate the Purchase Agreement. In such cases it is up to SAIL to provide timely and adequate notice of its determinations to the email address specified by the customer and shall be entitled to a refund of any amount already paid, excluding any further claims, in any capacity, against SAIL


Methods of Payment


The payment of the purchased products is done by credit card, PayPal, bank transfer and cash on delivery in the manner specified below:
Credit cards OnlineThe credit cards: visa, mastercard, american express, diners.
All data is transferred in encrypted form using SSL certificate and are therefore not be intercepted by outsiders.
In addition, the data entry is done directly on the bank's website, thus ensuring maximum safety.

PayPal is a fast and secure payment system.
Once the payment is completed through PayPal, the buyer will be redirected to PayPal website, where you can access your account by entering the email address and personal password.
After registration you can make payments via PayPal without having to re-enter, even for subsequent purchases.
By choosing to pay with PayPal the amount is charged directly to your credit card (Visa, Visa Electron, Mastercard) or debit card (American Express) assigned. PayPal protects the buyer's information as it is not passed financial information.
For every transaction made with this method will receive an email confirmation from PayPal.
It is specified that the amount is debited from your PayPal account at the time of taking charge of the order by courier. During insertion of the order on the web site will be carried out simply an authorization request to check availability on the Customer's PayPal account, with no charge.
In case of cancellation the amount will be refunded to customer's PayPal account.
Bank transfer
You can make payment by bank transfer in favor of SAIL IBAN: IT 31 H 03062 34210 000001693065- BIC / SWIFT MEDBITMMXXX - BANCA MEDIOLANUM.
- The goods will be sent to the customer after the bank receipt of the notification or the CRO number sent by the client to 'email
- ContrassegnoL'utente can pay directly to the carrier who will deliver the ordered products.
For this method of payment accepted are cash, bank checks, cashier's checks made payable to Sail, The courier will not deliver the products if they do not receive the required amount.
It warns that, in accordance with local regulations regarding money laundering, payment in cash mark will only be possible for amounts less than €. 1000,00.


Right of withdrawal
Purchases made on Site are governed by these General Conditions and by Italian law on mail order / distance.
Under Article. 64 and S.S. of Legislative Decree no. 206/2005 (Consumer Code), the consumer customer (ie a person who buys goods for purposes not related to his professional activity, or without indicating a reference to VAT) has the right to terminate the contract purchase for any reason and without giving reasons, to the conditions set out below.
To exercise this right, the customer must send a notice to that effect, by registered r / r, within ten (10) working days from the date of receipt of goods.
The essential integrity of the property to be returned is an essential condition for exercising the right of withdrawal. It is however sufficient that the property is returned in normal condition. Once verified the integrity of the product was returned to SAIL will refund the customer the full amount paid for the products referred to in the Purchase Agreement subject to withdrawal, no later than 30 (thirty) days from the return of the Products.
SAIL will refund the full value of the order, or part of it whether the withdrawal was in part, by bank transfer or through other specially agreed terms between SAIL and the Customer.
Please note that in accordance with current legislation, SAIL will refund the customer the sums paid by him which of the products price.
They will remain at the Customer the expenses necessary for the return to SAIL Products subject to withdrawal. 

Non-conformity of products and defective products

The products offered on the Site comply with national and Community legislation in force in Italy. The images and colors of the Products published on the Site may differ from the real ones due to social settings of the systems and / or the tools used for their display.
In case of lack of conformity of products purchased from the description published on the Site and in case of failure or faulty product, you are entitled to a refund or replacement of goods not in conformity.
Followed by communication by the SAIL staff indicating the repayment arrangements that might be served by good discount on your next purchase at the higher value of the goods to be refunded, excluding any further liability of SAIL, for whatever reason.

Privacy policy
The data of the customers are treated by SAIL in accordance with the provisions of current legislation on protection of personal data, as specified in the information present in the specially dedicated section, called "Privacy Policy". "

Communications and complaints
All communications or any customer claims against SAIL relative to Purchase Contracts, must be communicated through written request to e mail:

Intellectual property rights
All trademarks (registered or not), as well as any and all intellectual work, distinctive marks and names, images, photographs, written text or graphics and more generally any other intangible asset protected by laws and international conventions relating to good intellectual and industrial property, reproduced on the Site are the exclusive property of SAIL and / or its licensors, without from access to the Site and / or the Conclusion of Purchase Contracts resulting Customer any rights to the latter. Any use, even if only partial, of the same is prohibited without the prior written consent of SAIL and / or its licensors, in favor of which are reserved, exclusively, all rights.

Any disputes concerning the interpretation and execution of the contracts in compliance with these general conditions will be resolved before the competent Judicial Authority under applicable legislation, in case of customers "consumer."